{"id":79194,"date":"2024-07-02T16:43:14","date_gmt":"2024-07-02T16:43:14","guid":{"rendered":"https:\/\/chesmar.com\/?p=79194"},"modified":"2024-07-02T16:43:14","modified_gmt":"2024-07-02T16:43:14","slug":"chesmar-homes-wins-eliant-award","status":"publish","type":"post","link":"https:\/\/www.chesmar.com\/blog\/2024\/07\/02\/chesmar-homes-wins-eliant-award\/","title":{"rendered":"Chesmar Homes Wins Eliant Award"},"content":{"rendered":"

Chesmar Homes received top honors at the 29th Annual HomeBuyers\u2019 Choice Awards in Newport Beach, California, to a national audience of homebuilder peers.\u00a0<\/span><\/p>\n

The annual event showcases the industry\u2019s best, the who\u2019s who in creating and delivering the gold standard in customer homebuying and homebuilding experiences. Chesmar Homes took the top honor, \u2018The Eliant\u2019 Award for ranking as the highest-rated multi-division, homebuilder in the country for the best overall purchase and ownership experience.\u00a0<\/span><\/p>\n

The achievement comes to Chesmar Homes honestly\u2014their success is founded on how their people treat others, and the way homebuyers feel about their new home purchase.<\/span><\/p>\n

Why the Eliant Award matters\u00a0<\/span><\/h2>\n

Eliant is a global customer experience management company focused on learning what makes for extraordinary customer experiences in the new-home industry, and sharing their findings with the companies they serve.\u00a0<\/span><\/p>\n

Each year, Eliant asks 190,000 consumers for opinions on their recent new home purchase built by any of the 225 major U.S. homebuilders included in the survey. The company uses the information, together with its technology and measuring customer insights, to place homebuilders within their ranking system.\u00a0<\/span><\/p>\n

The survey is done in three stages, covering customers\u2019 move-in, mid-year and year-end ownership experiences. Once the results are in, the winners are identified and celebrated at the HomeBuyers\u2019 Choice Awards gala, but the competitive nature of the event gives both homebuilders and homebuyers advantages.<\/span><\/p>\n

Striving for the Eliant Award helps homebuilders improve the way they do business, enhance business partnerships, and support customer relationships\u2014which builds better communities.<\/span><\/p>\n

Homebuyers deserve long-term customer care\u00a0<\/span><\/h3>\n

As a new homebuyer, it\u2019s important to do some homework upfront before choosing a community and a builder to go with. Maybe you\u2019re awed by the bells and whistles featured in a model home, but building experts recommend focusing on the quality, craftsmanship, reliability of the construction, and how well the company stands behind their work.<\/span><\/p>\n

When purchasing a to-be-built home, both homebuyer and homebuilder experience new findings, opportunities, and decisions at each step of the project. If the communication is consistent, the process can continue, reducing the risks of delays and misunderstandings. But new-home construction is a skill-based industry, and the relationships made are the backbone of a builder\u2019s reputation, which begins and ends with customer service.\u00a0<\/span><\/p>\n

Award-winning status gives first-time homeowners comfort\u00a0<\/span><\/h3>\n

The new-home purchase and building experience can be stressful, but you can get an idea of how a builder will treat you by their ratings, thanks to companies like Eliant. If you\u2019re a first-time homebuyer, it\u2019s hard to know what to look for because you\u2019ve never done it before.<\/span><\/p>\n

You\u2019ll find that builders with <\/span>well-thought-out processes<\/span><\/a> and systems in place can deliver on what they say, so you aren\u2019t left holding a bag of empty promises.\u00a0<\/span><\/p>\n

By working with a reliable company, you\u2019ll find they not only meet expectations but can exceed them, which goes a long way toward customer satisfaction. Why wouldn\u2019t you want to work with a builder you can count on?\u00a0<\/span><\/p>\n

There\u2019s a cycle to new construction done right\u00a0<\/span><\/h4>\n

Homeowners benefit<\/span><\/a> by choosing a quality builder and won\u2019t hold back sharing their <\/span>positive experiences<\/span><\/a> with friends and family. For builders, this increases their exposure, and boosts repeat business as well as customer referrals.\u00a0<\/span><\/p>\n

Congratulations to Chesmar Homes\u2019 2024 award winners\u00a0<\/span><\/h2>\n

\"\"<\/p>\n

This year, Chesmar Homes received a total of 13 awards at the Annual HomeBuyers\u2019 Choice Awards\u2014seven awarded to individuals for Sales Representative of the Year, Customer Service Representative of the Year, and Construction Representative of the Year. The achievements are a testimony to Chesmar Homes\u2019 people and their commitment to putting customers in first place.<\/span><\/p>\n

Beyond receiving the Eliant Award, Chesmar Homes also earned Purchase Experience, First Year Quality, and First Year Customer Service Experience Awards.<\/span><\/p>\n

Top performers lead the way to better homebuying experiences. To get a better idea of the impact Chesmar Homes makes to communities and their customers, here\u2019s a list of their <\/span>award-winning territories<\/span><\/a> and individuals:\u00a0<\/span><\/p>\n