Chesmar Homes received top honors at the 29th Annual HomeBuyers’ Choice Awards in Newport Beach, California, to a national audience of homebuilder peers. 

The annual event showcases the industry’s best, the who’s who in creating and delivering the gold standard in customer homebuying and homebuilding experiences. Chesmar Homes took the top honor, ‘The Eliant’ Award for ranking as the highest-rated multi-division, homebuilder in the country for the best overall purchase and ownership experience. 

The achievement comes to Chesmar Homes honestly—their success is founded on how their people treat others, and the way homebuyers feel about their new home purchase.

Why the Eliant Award matters 

Eliant is a global customer experience management company focused on learning what makes for extraordinary customer experiences in the new-home industry, and sharing their findings with the companies they serve. 

Each year, Eliant asks 190,000 consumers for opinions on their recent new home purchase built by any of the 225 major U.S. homebuilders included in the survey. The company uses the information, together with its technology and measuring customer insights, to place homebuilders within their ranking system. 

The survey is done in three stages, covering customers’ move-in, mid-year and year-end ownership experiences. Once the results are in, the winners are identified and celebrated at the HomeBuyers’ Choice Awards gala, but the competitive nature of the event gives both homebuilders and homebuyers advantages.

Striving for the Eliant Award helps homebuilders improve the way they do business, enhance business partnerships, and support customer relationships—which builds better communities.

Homebuyers deserve long-term customer care 

As a new homebuyer, it’s important to do some homework upfront before choosing a community and a builder to go with. Maybe you’re awed by the bells and whistles featured in a model home, but building experts recommend focusing on the quality, craftsmanship, reliability of the construction, and how well the company stands behind their work.

When purchasing a to-be-built home, both homebuyer and homebuilder experience new findings, opportunities, and decisions at each step of the project. If the communication is consistent, the process can continue, reducing the risks of delays and misunderstandings. But new-home construction is a skill-based industry, and the relationships made are the backbone of a builder’s reputation, which begins and ends with customer service. 

Award-winning status gives first-time homeowners comfort 

The new-home purchase and building experience can be stressful, but you can get an idea of how a builder will treat you by their ratings, thanks to companies like Eliant. If you’re a first-time homebuyer, it’s hard to know what to look for because you’ve never done it before.

You’ll find that builders with well-thought-out processes and systems in place can deliver on what they say, so you aren’t left holding a bag of empty promises. 

By working with a reliable company, you’ll find they not only meet expectations but can exceed them, which goes a long way toward customer satisfaction. Why wouldn’t you want to work with a builder you can count on? 

There’s a cycle to new construction done right 

Homeowners benefit by choosing a quality builder and won’t hold back sharing their positive experiences with friends and family. For builders, this increases their exposure, and boosts repeat business as well as customer referrals. 

Congratulations to Chesmar Homes’ 2024 award winners 

This year, Chesmar Homes received a total of 13 awards at the Annual HomeBuyers’ Choice Awards—seven awarded to individuals for Sales Representative of the Year, Customer Service Representative of the Year, and Construction Representative of the Year. The achievements are a testimony to Chesmar Homes’ people and their commitment to putting customers in first place.

Beyond receiving the Eliant Award, Chesmar Homes also earned Purchase Experience, First Year Quality, and First Year Customer Service Experience Awards.

Top performers lead the way to better homebuying experiences. To get a better idea of the impact Chesmar Homes makes to communities and their customers, here’s a list of their award-winning territories and individuals: 

• Purchase Experience–Large-Volume Builders:
  • Honorable Mention: Chesmar Homes–Central Texas
  • Honorable Mention: Chesmar Homes–Dallas-Fort Worth
• Purchase Experience–High-Volume Builders:
  • 3rd Place: Chesmar Homes–Houston South
• First Year Quality–High-Volume Builders:
  • 3rd Place: Chesmar Homes, Houston South
• First Year Customer Service Experience—High-Volume Builders:
  • 2nd Place: Chesmar Homes, Houston South
• Sales Representative of the Year—Medium-Volume Survey Responses:
  • 2nd Place: Alisa Strength, Houston South
  • Honorable Mention: Stefani Hewitt, Central Texas
• Sales Representative of the Year—High-Volume Survey Responses:
  • 2nd Place: Lacey Smith, Houston South
  • Honorable Mention: Isaac Gonzales, San Antonio
• Construction Representative of the Year—Medium-Volume Survey Responses:
  • Honorable Mention: Kyle Mitchell, Central Texas
• Customer Service Representative of the Year—Medium-Volume Survey Responses:
  • 2nd Place: Reynaldo Pena, Houston South
  • Honorable Mention: Jared Yeary, Houston South

If you’re thinking about purchasing a new home and want a wonderful customer experience, discover the difference Chesmar Homes makes, from the moment you tour our model homes to long after you move in.